Frequently asked questions
The questions we get on nearly every first phone call. If yours is not here, just ask — we answer plainly.
Do you work while our plant is running?
Yes — most of our work is done in occupied, operating facilities. We build negative-pressure containment, schedule around your production or sanitation windows, and can run second and third shift crews. On food and pharma work we use low-odor, low-VOC systems and provide the documentation your quality team needs.
How fast can you get an estimate out?
Paul Welch does the site walk personally. Most estimates are back to you within three business days of the walk; emergency and shutdown scopes are usually priced same-day.
What areas do you serve?
Buffalo and all of Western New York is our core market. We regularly travel to Rochester, Syracuse, Jamestown, Erie PA and the Southern Tier, and we take shutdown work further out when the schedule allows.
Are you insured and bonded?
We carry $5M general liability, full workers' compensation, auto and pollution liability, and we can furnish performance and payment bonds for public and prime-contract work. Certificates are issued before mobilization.
Which coating system will you specify?
It depends on exposure, substrate condition and downtime. We write a system recommendation based on the survey — immersion, atmospheric, chemical splash or thermal cycling all point to different products. We are not tied to a single manufacturer.
How do you handle lead paint?
With a written compliance plan: containment, HEPA vacuum recovery, personal and area air monitoring, blood-lead surveillance for the crew, and manifested waste disposal through a licensed hauler. You get the full documentation package at closeout.
What warranty do you offer?
Standard workmanship warranty is two years, and we pass through the manufacturer's material warranty where the specified system qualifies. Extended terms are available on projects with third-party inspection.
Can you provide references?
Yes. On request we provide owner references from water authorities, food processors and manufacturing plants with similar scope, along with the closeout documents from those jobs.
Still have a question?
Email it over with a photo. You will get a real answer from someone who has held a spray gun.